Privacy policy

HORA — Privacy Policy

Last Updated: September 2026

HORA (“HORA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with HORA.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

HORA is an independent online retail brand specializing in hair-styling products and accessories.

HORA is operated by Benjamin Israel, under the trade name HORA.

Email: contacthorabeauty@gmail.com
Business Address: 2790 rue Luc, Terrebonne

For privacy-related questions or requests, you may contact us using the email address above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Information You Provide Directly

When you place an order, contact us, or interact with our services, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number, when provided
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

Payment Information

Payments made through our website are processed by third-party payment providers.

HORA generally does not directly store your complete credit or debit card number. Payment information is processed and handled by the applicable payment processor in accordance with its own privacy and security practices.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and interactions with our website
  • Referring website or source
  • Approximate location derived from technical information
  • Date and time of visits
  • Cookies and similar technologies

3. How We Use Your Personal Information

We may use personal information for purposes such as:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping and delivering products
  • Providing order confirmations and tracking information
  • Responding to customer service requests
  • Processing returns, refunds, exchanges, or product-related claims
  • Maintaining and improving our website
  • Preventing fraud, abuse, and unauthorized activity
  • Maintaining website security
  • Understanding how customers use our website
  • Improving our products, services, and customer experience
  • Sending marketing communications when permitted and where you have provided the appropriate consent
  • Complying with applicable legal and regulatory obligations

We collect and use personal information only when reasonably necessary for legitimate and identified purposes, or where otherwise permitted or required by applicable law.

4. Cookies and Similar Technologies

HORA and service providers such as Shopify may use cookies, pixels, and similar technologies to operate the website and improve your browsing experience.

These technologies may be used for purposes such as:

  • Keeping the website functioning properly
  • Remembering preferences
  • Understanding website traffic and usage
  • Measuring performance
  • Improving the shopping experience
  • Supporting advertising or marketing activities, where applicable

Depending on your location and applicable law, you may be able to manage your cookie and privacy preferences through our website.

You can also adjust certain cookie settings through your browser.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our website, process orders, provide checkout functionality, and support other services related to your purchase.

Shopify may process personal information in accordance with its own privacy practices and policies.

For more information about how Shopify handles personal information, please consult Shopify’s privacy documentation.

6. Sharing Personal Information

We do not sell your personal information for money.

We may disclose or provide access to personal information to service providers when reasonably necessary to operate HORA and fulfill the purposes described in this Privacy Policy.

These service providers may include:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment and logistics providers
  • Technology, analytics, security, or website service providers
  • Customer support providers
  • Professional advisors, where necessary

For example, when you place an order, information such as your name, shipping address, and order details may need to be shared with fulfillment and shipping providers so that your order can be processed and delivered.

Service providers are expected to handle personal information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information when required or permitted by law, court order, legal process, or governmental authority, or when reasonably necessary to protect our rights, property, customers, or the security of our services.

7. International Transfers and Processing

Because HORA uses third-party service providers, including ecommerce, payment, fulfillment, and shipping providers, your personal information may be processed or stored outside Quebec or Canada.

Where personal information is transferred outside Quebec, HORA will take the measures required by applicable privacy laws before making such transfers and will use reasonable safeguards appropriate to the circumstances.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer service, accounting, legal, tax, fraud prevention, and other legitimate business purposes.

When personal information is no longer required, we will take reasonable measures to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

9. Security

HORA takes reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

If we become aware of a privacy incident involving personal information, we will take the steps required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request information about how your personal information is collected, used, or disclosed
  • Withdraw consent where processing is based on consent, subject to legal or contractual limitations
  • Request deletion or destruction of personal information where permitted by law
  • Object to or restrict certain uses of your personal information where permitted by law
  • Exercise other rights available under applicable privacy legislation

To make a privacy-related request, contact us at:

contacthorabeauty@gmail.com

We may need to verify your identity before processing certain requests.

We will respond to requests within the timeframe required by applicable law.

11. Marketing Communications

If you subscribe to HORA’s marketing communications, we may send you information about products, promotions, launches, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or important information concerning your purchase.

12. Children’s Privacy

HORA’s website is not intended for children under the age of 14.

We do not knowingly collect personal information from children under 14 without the consent required by applicable law.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

HORA is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make significant changes, we may provide an appropriate notice through our website or other available means, where required by law.

The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

HORA
Privacy Contact: Benjamin Israel
Email: contacthorabeauty@gmail.com
Business Address: 2790 rue Luc, Terrebonne 

We will make reasonable efforts to address privacy-related requests and concerns in accordance with applicable law.

16. Applicable Privacy Laws

This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws, including applicable Canadian, Quebec, and United States privacy laws.

Where mandatory privacy rights or requirements apply to you, nothing in this Privacy Policy is intended to limit or exclude those rights or requirements.