Refund policy
Return & Refund Policy
At HORA, we want you to feel confident when shopping with us. If you experience an issue with your order, please contact us and we will be happy to assist you.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return due to a change of mind, the product must be unused, in its original condition, and in its original packaging.
For hygiene reasons, used hair-styling products are not eligible for return simply because you changed your mind.
Defective, Damaged, or Incorrect Items
If your product arrives defective, damaged, or you receive the wrong item, please contact us within 7 days of delivery.
Please provided:
- Your order number
- A description of the issue
- Clear photos or a video showing the issue
After reviewing your request, HORA may offer a replacement or a refund, depending on the circumstances and your preference.
Refunds
If your refund is approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank or payment provider to process and display the refund.
Original shipping charges, if any, are generally non-refundable.
Return Shipping
For approved returns due to a change of mind, the customer is responsible for the return shipping costs.
If the item is defective, damaged, or incorrect, HORA will provide appropriate instructions for resolving the issue.
Important — Contact Us Before Returning an Item
Please do not send any product back without contacting HORA first.
To request a return, refund, replacement, or assistance with an order, contact us at:
contacthorabeauty@gmail.com
We will review your request and provide the appropriate return or resolution instructions.
Legal Rights
This policy does not limit or exclude any rights or remedies you may have under applicable consumer protection laws.
HORA reserves the right to review each return request individually and apply the terms of this policy consistently with applicable laws.