Politique d’expédition

Shipping Policy

At HORA, we currently ship to customers in Canada and the United States.

Free Shipping

We offer free standard shipping on all orders shipped within Canada and the United States.

Order Processing

Orders are generally processed within 3–5 business days before being shipped.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Canada

Orders shipped to Canada are currently sent using CJPacket Sensitive.

  • Processing time: 3–5 business days
  • Shipping time: approximately 4–7 business days
  • Estimated total delivery time: approximately 7–12 business days
  • Tracking: Available
  • Shipping: Free

United States

Orders shipped to the United States are currently sent using CJPacket Super Pure Electricity.

  • Processing time: 3–5 business days
  • Shipping time: approximately 5–11 business days
  • Estimated total delivery time: approximately 8–16 business days
  • Tracking: Available
  • Shipping: Free

Delivery Times

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to carrier delays, customs processing, holidays, weather conditions, remote-area delivery, or other circumstances outside of HORA’s control.

Customs & Import Fees

Our selected shipping methods are intended to use Delivered Duty Paid (DDP) shipping where applicable.

For Canada, CJ has confirmed that CJPacket Sensitive includes customs duties, import taxes, and customs clearance fees in the shipping cost.

For the United States, CJ has indicated that CJPacket Super Pure Electricity is DDP. Final shipping terms and any applicable charges are confirmed when the order is processed through CJ.

When an order is processed under DDP terms, customers should not normally be required to pay additional customs duties or import taxes upon delivery.

Remote Areas

Certain destinations may be classified as remote areas by the carrier. Additional remote-area charges may apply to these addresses.

If an additional charge is required for a remote destination, HORA will contact the customer before proceeding with the shipment.

Tracking

All orders shipped using our selected shipping methods include tracking.

Tracking information will be provided by email once the order has been shipped.

Please allow some time for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

HORA is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:

contacthorabeauty@gmail.com

We will do our best to assist you before the order is shipped.

Lost or Delayed Orders

If your order appears to be significantly delayed or is marked as delivered but cannot be located, please contact us at:

contacthorabeauty@gmail.com

We will review the tracking information and assist you with the next steps.

Contact

For any questions regarding shipping or your order, please contact:

contacthorabeauty@gmail.com