Conditions d’utilisation

TERMS OF SERVICE

Last updated: September 2026

Welcome to HORA. These Terms of Service (“Terms”) govern your use of the HORA website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. ABOUT HORA

The HORA website (the “Website”) is operated by:

Benjamin Israel
Operating under the trade name HORA
Business Address: 2790 rue Luc, Terrebonne
Email: contacthorabeauty@gmail.com

HORA is an independent online retail brand offering hair-styling products and accessories.

2. USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Website for fraudulent or unlawful purposes
  • Attempt to gain unauthorized access to the Website or its systems
  • Interfere with the security or operation of the Website
  • Copy, reproduce, or exploit Website content without authorization

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect the Website, our customers, or our business.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, and other information displayed on the Website are accurate.

However, minor variations in color, appearance, texture, packaging, or finish may occur due to manufacturing differences, lighting, photography, or screen settings.

Product availability may change without notice.

We reserve the right to:

  • Update or discontinue products
  • Correct product information or errors
  • Limit quantities available for purchase
  • Refuse or cancel an order where necessary, including in cases of obvious pricing or listing errors

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. PRICING AND TAXES

All prices are displayed in the currency indicated on the Website.

Applicable sales taxes are calculated and displayed at checkout where required by law.

HORA may change product prices at any time. The price applicable to your order is the price displayed at the time the order is placed.

Shipping is free for eligible deliveries within Canada and the United States unless otherwise stated at checkout.

5. ORDERS

When you place an order, you agree to provide accurate, complete, and current information, including your name, billing information, email address, and shipping address.

After placing an order, you will receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. It does not prevent HORA from cancelling an order in circumstances permitted by applicable law, including certain errors, fraud concerns, or product availability issues.

If we are unable to fulfill an order, we will contact you and provide an appropriate refund where applicable.

6. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at:

contacthorabeauty@gmail.com

We will make reasonable efforts to accommodate your request before the order has been shipped.

Once an order has been shipped, it may no longer be possible to cancel or modify it. Any applicable cancellation or consumer rights provided by law remain unaffected.

7. PAYMENT

Payment is processed through the payment methods made available at checkout.

Depending on availability, payment methods may include credit cards, Shopify Payments, PayPal, Apple Pay, Google Pay, or other payment methods supported by Shopify.

Your payment information is processed through the applicable payment provider and is not stored directly by HORA.

An order is considered paid once the payment has been successfully authorized.

8. SHIPPING AND DELIVERY

HORA currently ships to customers in Canada and the United States.

We offer free standard shipping on eligible orders.

Estimated delivery times are provided in our Shipping Policy and may vary depending on the destination, carrier, customs processing, holidays, weather, or circumstances outside our control.

Tracking information will be provided once an order has been shipped.

For complete information about processing times, delivery estimates, tracking, customs, and shipping conditions, please refer to our Shipping Policy.

9. RETURNS, REFUNDS AND DEFECTIVE PRODUCTS

Our return and refund procedures are described in our Return & Refund Policy, which forms part of these Terms.

If you receive a defective, damaged, or incorrect product, please contact us before returning the item.

Please do not return a product without contacting HORA first.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable consumer protection laws.

10. PRODUCT USE AND SAFETY

Customers are responsible for using HORA products according to the applicable product instructions and safety information.

Do not use a product in a manner inconsistent with its intended purpose or applicable instructions.

HORA is not responsible for damage resulting from misuse, improper handling, unauthorized modification, or failure to follow applicable instructions, except where liability cannot legally be excluded or limited.

11. INTELLECTUAL PROPERTY

All content on the Website, including but not limited to:

  • HORA name and branding
  • Logos
  • Product images
  • Photographs
  • Graphics
  • Videos
  • Text
  • Product descriptions
  • Website design and layout

is owned by or licensed to HORA and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Website content without prior written authorization from HORA or the applicable rights holder.

12. THIRD-PARTY SERVICES

The Website may rely on third-party services and platforms, including payment processors, hosting services, shipping providers, analytics providers, and other technology providers.

HORA is not responsible for interruptions or failures caused solely by third-party services, except where applicable law provides otherwise.

13. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using the Website and placing an order, you acknowledge that information necessary to process your order may be shared with relevant service providers, such as payment processors, fulfillment providers, shipping carriers, and technology providers.

14. WEBSITE AVAILABILITY

We make reasonable efforts to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.

The Website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our control.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, HORA will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or the purchase or use of a product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. CHANGES TO THESE TERMS

HORA may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

The Terms applicable to an order are those in effect at the time the order is placed, unless otherwise required by applicable law.

17. GOVERNING LAW

These Terms are governed by the laws applicable in the Province of Quebec and the applicable laws of Canada.

Nothing in these Terms is intended to deprive consumers of mandatory protections or rights available to them under the laws that apply to their purchase.

18. CONTACT

If you have any questions regarding these Terms, your order, our products, or our services, please contact us at:

contacthorabeauty@gmail.com

HORA
Benjamin Israel
2790 rue Luc, Terrebonne
Quebec, Canada